Your privacy is more than a legal obligation to us — it is a responsibility we take seriously every day. Learn how mag88 protects your personal data.
Every action we take regarding your personal data is guided by these six core principles.
Mag88 collects various types of personal information to ensure we can provide a safe, seamless, and personalised experience for every player. Generally, information is collected through three main methods: information you provide directly, information collected automatically during platform use, and information received from legitimate third parties.
Information you provide directly:
Information collected automatically:
Every piece of information we collect is used solely for legitimate and necessary purposes to support the operation of the mag88 platform. We do not use your data beyond the scope stated below without obtaining additional consent from you.
| Purpose of Use | Data Types Used |
|---|---|
| Registration & identity verification (KYC) | Name, MyKad, date of birth, supporting documents |
| Processing deposits & withdrawals | Bank account details, e-wallet, transaction records |
| Account security & fraud prevention | IP address, session data, login patterns |
| Customer support | Contact details, conversation history |
| Responsible gaming | Gaming patterns, set limits, activity history |
| Legal compliance & reporting | All relevant data when required by law |
| Marketing communications (with consent) | Email, phone number |
We also use anonymised and aggregated data for internal analysis to improve platform quality, understand usage patterns, and plan new features. Data in this form cannot be identified and is not subject to the same privacy restrictions.
Mag88 processes your personal data on valid legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The following are the legal bases we rely on:
You may withdraw consent for marketing communications at any time by contacting our customer support. Withdrawal of consent does not affect the validity of any processing carried out prior to withdrawal.
Mag88 practises the principle of minimum disclosure — we only share your personal data when strictly necessary and only with parties that have a legitimate need to receive it.
Parties that may receive your personal data include:
All third-party partners we engage are contractually bound to protect your data and use it solely for the specified purposes. We conduct regular compliance reviews of these partners.
Mag88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
We use several types of cookies:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. More information on how to manage cookies is available in your browser settings.
Mag88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.
| Data Type | Retention Period |
|---|---|
| Active account records | Throughout active account period + 7 years |
| Financial transaction records | 7 years (AML requirement) |
| KYC Documents | 5 years after account closure |
| Support communication logs | 3 years |
| Session data and access logs | 12 months |
| Marketing data (with consent) | Until consent is withdrawn |
Upon expiry of the retention period, your personal data will be securely deleted or anonymised using methods that prevent re-identification. Requests for early deletion may be submitted, subject to legal requirements that may require us to retain certain data.
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mag88:
Mag88 respects and facilitates the exercise of all your privacy rights as guaranteed under Malaysian law.
Mag88 continuously invests in industry-grade cybersecurity infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
The technical security measures we implement include:
While we take comprehensive precautions, no system is entirely immune. In the event of a data breach that affects your rights or freedoms, we will notify you within the timeframe prescribed by law and take immediate remedial action.
The mag88 platform is strictly for individuals aged 18 years and above. We do not knowingly collect, process, or store personal data of individuals under the age of 18.
If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child has registered on our platform without consent are requested to contact us immediately.
Mag88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to notifying you of any material amendments.
When significant amendments are made, we will:
Continued use of the mag88 platform after the effective date of any amendment constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Commissioner's Department through their official channels.
This Privacy Policy is governed by Malaysian law. Any privacy-related disputes that cannot be resolved amicably will be settled in accordance with the jurisdiction of Malaysian courts.
Your personal data is fully protected at mag88. Enjoy over 1,000 games with peace of mind knowing your privacy is always our priority. Register now and claim your exclusive welcome bonus.